FAQ

WHO CAN DO WHITE WATER RAFTING?

It is suitable for anyone from 5 to 65 years.

WHO CAN DO RIVER KAYAKING?

It is restricted for age 16 years and above (reasonably fit people).

WHAT TO WEAR?

Leave the designer outfits at home!

Swimmers, Board Shorts or T-Shirt is recommended.

Remember to bring a change of clothes.

Wear runners or strapped sandals if possible.

You may want to bring sunscreen and a hat.

And beware of clothes with non-fast colours.

AGE GROUPS:

Adult: 13 years and above
Children: 5 years to 12 years
Infants: 4 years and under
Family: Up to 2 Adults and 3 Children / Infants.

RAFTING / KAYAKING EQUIPMENT?

We supply all technical equipment for the activity we offer such as safety helmet, life jacket, paddles.

VEGETARIAN FOOD:

We cater for all special dietary requirements, however advance information is fully required.

ANTICIPATING HIGH SEASONS

We strongly recommend you book in advance, especially during peak periods, such as school holidays.

Bookings can be made directly online at this website or by sending us an inquiry at reservation@staging.masonadventures.com

All normal bookings MUST be paid for in advance.

TYPES OF PAYMENT ACCEPTED

We accept major credit cards; Visa, Master, JCB, American Express and UnionPay.

You may also pay securely through PayPal as it is a universally accepted payment method in our company.

Those who are keen with Indonesian e-payment systems, can make a payment through BCA KlikPay, Mandiri ClickPay, CIMB Clicks, ePay BRI, and Permata VA.

Our Chinese customers can take advantage of Alipay support to make a seamless payment when booking online.

We do accept travelers check, however we would need copy of passport to process the payment.

All prices are stated in Indonesian Rupiah (IDR) symbolized in ‘Rp.‘

CHANGE OF BOOKINGS

Your Program may be changed to another Mason Adventure’s Program at any time 48 hours prior to the tour without any charge. All requests for changes must be received by phone (+62 361 721 480), fax (+62 361 721481) or email bookings@staging.masonadventures.com

Any request of changes received less than 2 days before tour date will not be accepted and no refund.

CANCELLATION POLICY

Mason Adventures (Bali Adventure Tours) reserve the right to cancel or amend any tour due to river or weather conditions. If we have to cancel a tour due to such circumstances, you will receive a full refund or you may alter to another tour program or another day.

You will receive NO REFUND:

If you give less than 2 days notice

If you miss the tour departure (e.g. sleeping late, unexpected illness or injury, etc)

If you do not turn up for pick up

If we have to cancel the booking because of client is unsuitable due to age, ill health, poor fitness, disability, intoxication, etc.

If you wish to cancel we will keep a 10% administration fee.

Any requests for cancellation must be made in 2 days prior to the tour by telephoning the booking line on +62 361 721 480

INSURANCE COVERAGE

The client is urged to protect his/her investment with travel insurance. The Company provides accident expenses insurance up to USD 50,000.